How can we help?

Email support@parlorember.com. Include your name and the email address used for launch access or an order.

Checkout is not open yet. Join the list on the storefront for a 15% launch coupon. We will email it when the Cocktail Smoker Kit becomes available on Amazon.

Read the user guide before the first use. The refillable torch ships empty. Use standard butane intended for culinary torches, and follow the instructions supplied with the torch and fuel.

Once sales open, include your Amazon order number and photographs when reporting a damaged or incomplete set. Review our shipping and returns information for the current terms.